Terms and Conditions

Understanding the rules that govern an online casino account is essential before making any deposit or claiming a bonus. This page covers the key terms that apply to Imperial Wins, including account rules, bonus conditions, payment restrictions, and player obligations relevant to New Zealand players. The information below reflects the platform’s current documented rules and is intended to help players make informed decisions.

Account Eligibility and Registration Rules

To open an account at Imperial Wins, a player must be at least 18 years of age and legally permitted to engage in online gambling from their location. New Zealand players should register using New Zealand dollar (NZD) as the account currency, since currency cannot be guaranteed to change after registration is complete.

Only one account is permitted per player. Duplicate or linked accounts are subject to closure, and any balance associated with a second account may be forfeited. Registration details must be accurate and kept up to date. The platform is operated by ABC Interactive N.V., company number 153994, registered at Abraham de Veerstraat 9, Curaçao, and all account agreements are subject to the operator’s documented terms.

For the Imperial Wins online, a completed registration begins with selecting a username, email address, password, and preferred currency, followed by personal and residential details. Acceptance of the terms and conditions and confirmation of age 18+ are mandatory fields. Email verification is required to activate the account and is also the trigger for the no-deposit free-spin offer when it is available.

Bonus Terms and Wagering Requirements

The bonus system at Imperial Wins follows a structured set of conditions that apply to every promotional offer. Players should review these carefully before activating any bonus, since failure to meet the stated requirements affects withdrawal eligibility.

Welcome Package Conditions

The welcome package is worth up to NZ$1,000 plus 150 free spins across three qualifying deposits, each requiring a minimum of NZ$20. The breakdown is as follows:

• First deposit: 100% match up to NZ$500 plus 50 free spins on Empire Gold: Hold and Win
• Second deposit: 50% match up to NZ$200 plus 50 free spins on Imperial Fruits 100 Lines
• Third deposit: 100% match up to NZ$300 plus 50 free spins on Take Olympus

Cash bonus winnings are subject to 40x wagering calculated on the deposit plus bonus amount. Free-spin winnings carry a 25x wagering requirement. All welcome bonuses expire after 7 days, and the combined maximum cashout from the package is NZ$1,000. The maximum permitted bet while a welcome bonus is active is NZ$4 per spin or round.

Game contribution rates affect how quickly the wagering requirement is cleared. Most eligible pokies and scratchcards contribute 100%, but pokies with an RTP of 96.5% or higher contribute only 30%. RNG table games contribute 8%, and most other eligible games contribute 1%. Some games are excluded entirely and do not count toward any wagering progress.

Requesting a withdrawal before the applicable wagering requirement has been completed automatically cancels the active bonus and any associated bonus winnings. This rule applies to all bonus types unless a specific promotion states otherwise.

No-Deposit Free Spins

New players who verify their email address receive 50 free spins on Take Olympus at no deposit cost. Winnings from these spins are subject to 45x wagering, and the maximum cashout is NZ$170. To proceed with a withdrawal of free-spin winnings, a minimum real-money deposit of NZ$10 and a completed KYC verification are both required. No promo code is needed to activate this offer.

Recurring Promotions

Ongoing promotions are available throughout the week and include daily, weekly, and sport-specific offers. Key recurring options include Mighty Mondays with up to 50% plus 250 free spins on qualifying deposits of NZ$100 or more, Tuesday Feast with a 70% deposit match on a minimum NZ$20 deposit, and Victorious Wednesdays offering NZ$17 playable balance plus 7 free spins from a NZ$10 deposit, claimable up to seven times on the eligible day.

Sport-related promotions including My First Free Bet and Football Spins are available through the dedicated Sports section. The Login Rewards programme runs across a 25-reward-day monthly calendar, where distinct login days advance progress and require at least one deposit in the previous seven days to maintain an active cycle.

All recurring promotion terms, including eligible games, wagering multipliers, and minimum deposits, are confirmed in the cashier or bonus panel displayed after login. Promotional values can rotate without notice.

Payment Rules and Withdrawal Conditions

All deposits and withdrawals must use payment methods registered in the account holder’s name. Third-party payments are not accepted and may result in account suspension or closure. The standard minimum deposit is NZ$10, though welcome-bonus qualifying deposits require at least NZ$20. Trustly has a platform minimum of EUR 5 or its NZD equivalent.

The minimum withdrawal across all supported methods is NZ$196, which corresponds to EUR 100 or its currency equivalent. The rolling monthly withdrawal cap is NZ$20,000 over any 30-day period. Requests above this limit may be declined, with the amount returned to the account balance for resubmission once the rolling window resets.

Standard withdrawal processing takes 3 to 5 business days after account verification is confirmed. E-wallets and cryptocurrency withdrawals typically process in 1 to 4 business days once approved. Bank transfers may take 3 to 7 business days. Trustly withdrawals are usually instant or complete within a few hours after approval, though up to 48 hours is possible in some cases.

An administrative fee of up to 15%, with a minimum of NZ$10, may apply when deposit-turnover requirements are unmet or when verification requirements have not been fulfilled. No casino fee applies to standard deposits, though external fees from banks, card schemes, wallet providers, or blockchain networks may arise outside the platform.

The operator may delay or reject payment requests when identity, address, payment ownership, or source-of-funds checks are incomplete. A return-to-source rule means withdrawals are normally routed back through the same method used for the relevant deposit where this is technically possible.

KYC and Identity Verification

KYC verification is mandatory before any withdrawal is released and may also be triggered by risk-based or anti-money-laundering checks at any stage of account activity. Players should have the following documents available:

• A valid passport, driving licence, or national identity document
• A recent bank statement, utility bill, or government correspondence for address confirmation
• Card images, wallet ownership confirmation, or transaction records for payment method verification
• Source-of-funds evidence for larger or unusual transactions

KYC processing typically begins after a withdrawal request is submitted. Providing clear and accurate documents as promptly as possible reduces delays. Fraudulent documents, third-party payment submissions, chargebacks, collusion, and account manipulation are all grounds for immediate account closure and balance forfeiture.

Responsible Gambling Commitments

Imperial Wins requires all players to confirm they are 18 or older and gambling of their own free will. Self-assessment tools and self-exclusion options are available through the responsible-gambling section and via customer support. Because the platform does not currently confirm a full set of player-controlled self-service limits, New Zealand players are advised to use bank or card-level spending controls and device-based blocking software as supplementary measures.

New Zealand players experiencing gambling-related concerns can contact the Gambling Helpline on 0800 654 655 or text 8006 at any time. Any self-exclusion request submitted through support should be kept in writing for confirmation.

Regulatory Status and Player Awareness

Imperial Wins holds a Curaçao licence with reference OGL/2024/284/0863, granted on 13 September 2024. As of the current data period, this licence has a revoked status. The platform has no New Zealand-issued online-casino licence.

Under New Zealand’s Online Casino Gambling Act 2026, which is being implemented in phases, offshore online casinos that were operating before 1 May 2026 may continue during a transition period until 1 December 2026, subject to restrictions. New Zealand online-casino licences are expected to become operational in 2027. Players should factor the current regulatory position into any decision to register or deposit.

For questions about specific account terms or to initiate a complaint, players can reach the support team at any time through live chat, email, or Telegram. Full details about available contact options are listed on the Imperial Wins contact us page.