
Welcome Bonus
Up to NZ$1,000 + 150 Free Spins Over 3 Deposits
3–5 business days standard withdrawal processing time
Up to NZ$1,000 + 150 free spins across 3 deposits
NZ$20,000 rolling monthly withdrawal limit
9,558 games from 52 software providers























Imperial Wins Casino New Zealand
Imperial Wins launched as an online casino in 2024. The platform targets New Zealand players with NZD support. It holds a Curaçao licence, currently revoked. The catalogue lists 9,558 games across multiple categories. Some 52 software providers supply the content. A welcome package reaches up to NZ$1,000. New players also receive 150 free spins total. No-deposit spins are available after email verification. Sports betting appears alongside the main casino lobby. This review covers registration, bonuses, games, and payments. New Zealand players should note the revoked licence status. Read the full breakdown before making any decisions.
Imperial Wins Casino Review - Bonus, Games & NZ Login
Imperial Wins Casino brings a 9,558-game catalogue, a three-deposit welcome package worth up to NZ$1,000 plus 150 free spins, and 24/7 support to New Zealand players in 2024.
| Feature | Detail |
|---|---|
| Launch Year | 2024 |
| Operator | ABC Interactive N.V. (company number 153994) |
| Licence | Curaçao OGL/2024/284/0863 - Revoked |
| NZ Currency | NZD (NZ$) |
| Welcome Bonus | Up to NZ$1,000 + 150 free spins over 3 deposits |
| No-Deposit Offer | 50 free spins after email verification |
| Minimum Deposit | NZ$10 (NZ$20 for welcome bonus deposits) |
| Minimum Withdrawal | NZ$196 |
| Monthly Withdrawal Limit | NZ$20,000 |
| Total Games | 9,558 |
| Software Providers | 52 |
| Live Casino Games | 400+ |
| Virtual Sports | 110 titles |
| Sportsbook | Yes - dedicated Sports section |
| Mobile Access | Responsive site and PWA shortcut |
| Native App | No |
| Customer Support | 24/7 live chat, email and Telegram |
| Responsible Gambling | Gambling Helpline: 0800 654 655 |
Imperial Wins Registration: How to Sign Up and Access an Account
Opening an account at Imperial Wins takes only a few minutes. New Zealand players should select NZD as the account currency right at the start - this choice cannot always be changed later. Players must be at least 18 years of age and legally permitted to gamble from their location before completing the sign-up form.
- Open the official website and select the registration button.
- Enter a username, email address, password, and choose NZD as the preferred currency.
- Fill in the remaining personal, contact, and residential details.
- Accept the Terms and Conditions and confirm the 18+ age requirement - both are mandatory.
- Verify the email address to activate the account. Completing this also unlocks the 50 free spins no-deposit offer on Take Olympus, if the promotion is currently active.
One account per player is permitted. Duplicate accounts are prohibited and can lead to closure and forfeiture of any associated balance.
Account Verification (KYC)
KYC - short for Know Your Customer - is an identity-checking process that Imperial Wins requires before releasing withdrawals or when risk checks are triggered. New Zealand players should expect to provide documentation when requesting a payout for the first time.
Typical documents the platform may request include:
- A valid passport, driving licence, or national identity document.
- A recent bank statement, utility bill, or accepted government correspondence for address confirmation.
- Proof of ownership for the payment method used, such as a card image or wallet statement.
- Source-of-funds evidence for larger or unusual transactions.
The review window for submitted documents is not publicly stated, so submitting accurate and clear copies early reduces delays. Any withdrawal request will remain pending until verification is complete. The platform may also request documentation outside of withdrawal requests if unusual account activity is detected.
Logging In
Once the account is verified via email, Imperial Wins login is straightforward. Enter the registered email address and password on the login page. The site runs on an SSL/TLS-encrypted connection, so credentials are transmitted securely during each session.
If access is lost, use the password reset option on the login page. A reset link is sent to the registered email address. As a practical tip, use a strong and unique password that is not shared across other platforms - this reduces the risk of unauthorised account access significantly.
Making the First Deposit at Imperial Wins
Funding an account at Imperial Wins is straightforward, and the process takes only a few minutes from the cashier screen. The minimum overall deposit is NZ$10, though welcome-bonus deposits require at least NZ$20 to qualify. New Zealand players can choose from cards, e-wallets, bank transfer, and cryptocurrency.
- Log in to the account and navigate to the cashier or deposit section from the main menu.
- Select a preferred payment method from the available options - Visa, Mastercard, Skrill, Neteller, Trustly, Paysafecard, bank transfer, or cryptocurrency.
- Enter the deposit amount in NZD, keeping in mind the NZ$20 minimum if the welcome bonus is to be activated on that deposit.
- Confirm the transaction and wait for the funds to post - card and e-wallet deposits are typically instant, while cryptocurrency deposits clear after network confirmation.
- Once the balance updates, the chosen bonus - if applicable - should activate automatically without a promo code.
Trustly is the fastest route for direct bank funding, with deposits usually settling within seconds to a few minutes, starting from EUR 5 equivalent. The single-transaction maximum across all methods is EUR 7,000 or the NZD equivalent. Paysafecard is available for deposits but cannot be used for withdrawals, so players who intend to cash out should use an alternative method from the start. The payment method must be registered in the account holder’s own name - third-party funding is not permitted and can trigger account restrictions.
For cryptocurrency deposits, the minimum is NZ$25 and posting depends on network speed. Bitcoin and other supported crypto options offer an additional layer of privacy and tend to process without currency-conversion delays for NZD accounts. All deposit sessions are SSL/TLS encrypted, and the cashier is accessible on both desktop and mobile browsers.
Imperial Wins Bonuses, Promo Codes and Free Spins for NZ Players
Imperial Wins runs a structured bonus system designed for New Zealand players depositing in NZD. The welcome package spreads across three deposits, with a no-deposit offer available after email verification. Weekly promotions rotate through Monday to Thursday, with sport-linked rewards and daily free-spin deals adding variety. Each offer carries specific wagering requirements, eligible games, and time limits that affect how much value a player can extract.
| Offer | Value | Min Deposit | Wagering |
|---|---|---|---|
| Welcome Package (total) | Up to NZ$1,000 + 150 FS | NZ$20 per deposit | 40x deposit + bonus |
| No-Deposit Free Spins | 50 FS on Take Olympus | None | 45x winnings |
| Mighty Mondays | 20-50% + up to 250 FS | NZ$10 / NZ$100 | 40x deposit + bonus |
| Tuesday Feast | 70% deposit match | NZ$20 | 40x deposit + bonus |
| Victorious Wednesdays | NZ$17 balance + 7 FS | NZ$10 | Up to 7 claims per day |
| Noble Thursdays | 20-50% + up to 150 FS | NZ$10 / NZ$100 | 40x deposit + bonus |
| Football Spins | Up to 150 free spins | Offer-specific | Sport promotion terms |
| Daily Conquests | 100 free spins | Offer-specific | Daily promotion terms |
Welcome Offer Details
The three-deposit welcome package works as follows. The first deposit returns 100% up to NZ$500 plus 50 free spins on Empire Gold: Hold and Win. The second adds 50% up to NZ$200 and 50 spins on Imperial Fruits 100 Lines. The third gives 100% up to NZ$300 and 50 spins on Take Olympus. Cash bonus wagering is set at 40x the combined deposit and bonus amount. Free-spin winnings carry a separate 25x wagering requirement. The maximum bet while a bonus is active is NZ$4 per round, and the total cashout limit across the package is NZ$1,000. Each bonus expires within 7 days of activation.
Game contribution matters here. Standard pokies and scratchcards count at 100%, but games with an RTP of 96.5% or above contribute only 30%. RNG table games count at 8%, and most other titles contribute just 1%. Requesting a withdrawal before wagering is complete cancels the active bonus and any associated winnings.
To claim the bonus at Imperial Wins casino, complete the following steps:
- Register an account and select NZD as the account currency;
- Navigate to the promotions or cashier section and opt in to the welcome package;
- Make a minimum deposit of NZ$20 using an eligible payment method;
- Check the bonus panel to confirm the match and free spins are credited;
- Meet the wagering requirement within 7 days before requesting a withdrawal.
No-Deposit Free Spins Offer
After completing email verification, 50 free spins are credited to the Take Olympus slot without requiring a deposit. Winnings from these spins carry a 45x wagering requirement and the maximum cashout is capped at NZ$170. A minimum NZ$10 real-money deposit and completed KYC verification are both required before any withdrawal from this offer can be processed.
Recurring Promotions and Loyalty Rewards
Weekly deals run Monday through Thursday and reset each week:
- Mighty Mondays offer a 20% or 50% reload with free spins on selected slots;
- Tuesday Feast delivers a 70% deposit match with a NZ$20 minimum;
- Victorious Wednesdays provide a NZ$17 playable balance and 7 spins per qualifying deposit, claimable up to 7 times;
- Noble Thursdays mirror the Monday structure with 20-50% and up to 150 free spins.
The Login Rewards calendar tracks distinct login days across a 25-reward-day monthly cycle. Earned coins do not expire within the month, but unclaimed coins reset at month-end. Imperial Wins also offers cashback on a personalised basis, and the Game of the Empire promotion credits 50 free spins on Chosen by the Gods with each qualifying deposit.



Imperial Wins VIP and Loyalty Rewards Program
Imperial Wins runs two overlapping reward structures: the Imperial Loyalty Program and the Imperial VIP Program. Both are activity-based, meaning progress depends on how regularly an account is used rather than a single large deposit. Players who engage consistently across slots, live tables, or sports betting accumulate Goodwill Coins redeemable in the Casino Shop for free spins or cash bonuses.
Entry into the VIP tier is not automatic. Players can request a review through the support team, or the VIP management team may issue a direct invitation based on account activity. Once inside the VIP structure, benefits scale noticeably: Gold members gain fast-track withdrawals, Platinum and Black members receive a dedicated account manager and personalised Imperial adviser, and all VIP tiers access weekly and monthly free plays, personalised cashback, birthday rewards and exclusive promotions. Advancing to a new tier also triggers a wager-free welcome reward with raised withdrawal limits, which is a meaningful financial benefit for active players.
The loyalty system runs alongside VIP access through a 25-reward-day monthly calendar tied to login activity. Progress advances on distinct login days, and Coins earned do not expire within the month, though unclaimed Coins reset at month-end. Maintaining an active 7-day cycle requires at least one deposit per period, so consistent depositing keeps the calendar moving.
| Feature | Detail |
|---|---|
| Loyalty tiers | Bronze, Silver, Gold, Platinum, Black |
| VIP benefits start | Gold tier |
| VIP cashback eligibility | From Silver tier |
| Fast-track withdrawals | Gold and above |
| Dedicated manager | Platinum and Black only |
| Coin redemption | Casino Shop - free spins or cash bonuses |
| Tier-up reward | Wager-free bonus and increased withdrawal limits |
Bronze and Silver Access
Entry-level tiers allow Coin accumulation and Silver members gain access to VIP cashback, making even early-stage loyalty participation financially relevant for regular players.
- Coin accumulation begins at registration;
- Silver unlocks personalised cashback eligibility;
- Both tiers feed into the monthly login calendar rewards.
Gold, Platinum and Black Benefits
Gold marks the crossover into full VIP treatment, with fast-track withdrawals and priority support access becoming available from this level upward.
- Gold: fast-track withdrawals and priority live chat;
- Platinum: dedicated VIP manager and personalised service;
- Black: personal Imperial adviser, exclusive promotions and highest Coin conversion rates.
Entry-level tier where new members begin earning loyalty rewards and comp points.
Mid-range tier with access to VIP cashback and improved reward accumulation rates.
VIP benefits begin here, including fast-track withdrawals and priority account handling.
Dedicated VIP manager assigned, with personalised support and exclusive promotions.
Top tier offering the highest withdrawal limits, personal adviser, and premium perks.
Imperial Wins Game Selection: 9,558 Titles from 52 Providers
Imperial Wins carries 9,558 games across its catalogue, drawing from 52 software studios. That breadth covers everything from classic three-reel pokies to live dealer tables, crash rounds and 110 virtual sports titles. The range suits casual players and high rollers alike, with filters for volatility, mechanic type, studio, and release date making navigation straightforward.
| Category | Count | Notable Examples |
|---|---|---|
| Total games | 9,558 | Full catalogue |
| Live dealer games | 400+ | Lightning Roulette, Infinite Blackjack |
| Blackjack lobby | 239 | Multihand Blackjack, Speed variants |
| Roulette lobby | 82 | European, French, Auto Roulette |
| Virtual sports | 110 | Football, horse racing, greyhound |
| Quick Play | 73 | Speed Baccarat, rapid table formats |
| VIP games | 29 | VIP Roulette, private-table Baccarat |
| Game Shows | 19 | Crazy Time, Monopoly Live |
| Jackpot titles | 20+ | Mega Fortune, Hall of Gods |
Demo play is available for most RNG slots and table games, subject to provider and regional restrictions. The lobby search supports filters by studio, mechanic, and popularity, so finding a specific title takes seconds rather than scrolling through pages.
The typical RTP range sits between 96.00% and 96.80%, though individual titles vary. Slots with RTP at or above 96.5% receive only 30% wagering contribution when a bonus is active, so checking each game’s paytable before selecting a title during a promotional period is worthwhile. You can explore the full range of online games at Imperial Wins casino directly from the lobby.
Pokies and Jackpots
The slots section covers Megaways, cluster pays, Hold and Win, bonus buy, and cascading reel formats from providers including Play’n GO, Nolimit City, Hacksaw Gaming and Push Gaming. High-volatility standouts include:
- Money Train 4 (Relax Gaming) - very high volatility with persistent modifiers;
- Wanted Dead or a Wild (Hacksaw Gaming) - duel reels and multiplier mechanics;
- San Quentin xWays (Nolimit City) - xWays expanding symbol positions;
- Dead or Alive 2 (NetEnt) - selectable free-spin modes with sticky wilds;
- Book of Dead (Play’n GO) - expanding symbols and classic free spins.
Fixed, pooled and progressive jackpot products sit in a separate lobby of 20+ titles, with Mega Fortune and Hall of Gods among the headline entries.
Live Casino and Table Games
The live section exceeds 400 titles hosted by Evolution and Ezugi among others. Tables include roulette, blackjack, baccarat, casino poker, game shows and VIP rooms with elevated bet limits. The 239-title blackjack lobby is one of the larger selections available at an offshore site serving New Zealand players, covering standard, multihand, speed and infinite formats.
Virtual Sports and Crash Games
The 110 virtual sports titles supplied by Kiron Interactive and Inspired Entertainment simulate football, horse racing, greyhound racing, tennis, basketball and motorsport with scheduled event rounds. Crash and instant games - mines, plinko, limbo and tower formats - run on short multiplier cycles with adjustable risk settings and manual or automatic cash-out options.
Software Providers at Imperial Wins
Imperial Wins works with 52 software studios, covering slots, live dealer tables, jackpots, crash games, virtual sports and instant-win formats across a catalogue of 9,558 titles.
| Provider | Number of Games | Game Categories |
|---|---|---|
| NetEnt | 200+ | Slots, table games, video poker |
| Evolution | 200+ | Live roulette, blackjack, baccarat, game shows |
| Play’n GO | 300+ | Slots, table games |
| Nolimit City | 60+ | High-volatility slots |
| Relax Gaming | 100+ | Slots, crash games |
| Hacksaw Gaming | 80+ | Slots, scratchcards |
| Push Gaming | 50+ | Slots |
| Red Tiger | 150+ | Slots, jackpots |
| Quickspin | 100+ | Slots |
| ELK Studios | 60+ | Slots |
| Big Time Gaming | 50+ | Megaways slots |
| Light & Wonder | 100+ | Slots, table games |
| IGT | 100+ | Slots, video poker, table games |
| Wazdan | 100+ | Slots |
| Ezugi | 50+ | Live roulette, blackjack, baccarat |
| Authentic Gaming | 30+ | Live roulette |
| OnAir Entertainment | 30+ | Live table games |
| Vivo Gaming | 30+ | Live dealer games |
| LuckyStreak | 20+ | Live table games |
| Kiron Interactive | 50+ | Virtual sports |
| Inspired Entertainment | 50+ | Virtual sports, slots |
| TVBet | 20+ | Live betting games |
| BetGames | 20+ | Live betting games |
| Endorphina | 100+ | Slots |
| Mascot Gaming | 60+ | Slots |
| Tom Horn Gaming | 80+ | Slots |
| Synot Games | 60+ | Slots |
| Gamzix | 50+ | Slots |
| Swintt | 60+ | Slots |
| 3 Oaks Gaming | 50+ | Slots |
| Kalamba Games | 40+ | Slots |
| GameArt | 60+ | Slots |
| Belatra Games | 40+ | Slots |
| Reel Kingdom | 20+ | Slots |
| Peter & Sons | 20+ | Slots |
| ReelPlay | 20+ | Slots |
| 4ThePlayer | 20+ | Slots |
| AvatarUX | 20+ | Slots |
| Fantasma Games | 20+ | Slots |
| Print Studios | 20+ | Slots |
| G.Games | 20+ | Slots |
| Northern Lights Gaming | 20+ | Slots |
| Stormcraft Studios | 20+ | Slots |
| Slotmill | 20+ | Slots |
| Spearhead Studios | 30+ | Slots |
| Max Win Gaming | 20+ | Slots |
| Jelly Entertainment | 20+ | Slots |
| Rogue | 20+ | Slots |
| Atomic Slot Lab | 20+ | Slots |
| High 5 Games | 50+ | Slots |
| Rabcat | 20+ | Slots |
| Octoplay | 20+ | Slots |
Imperial Wins Mobile Access - App, Browser, PWA Setup
Imperial Wins does not offer a native iOS or Android app. Access on mobile is through a responsive browser version, with a PWA shortcut option for quicker entry. Most pokies, live games, jackpots and virtual sports load directly in the browser without downloading anything. The mobile cashier supports deposits, withdrawals and KYC document uploads, so the full account experience is available on any device.
The site adapts to screen size automatically, keeping the game lobby, cashier and support accessible across phones and tablets. No manual updates are needed - changes go live through the website itself.
| Feature | Status |
|---|---|
| Native Android app | Not available |
| Native iOS app | Not available |
| Android APK | No official APK |
| Mobile browser version | Yes, responsive |
| PWA / home-screen shortcut | Yes |
| App Store / Google Play listing | No |
| Mobile cashier | Full access |
| Auto-updates | Via website |
Playing via Mobile Browser
The browser version works on Chrome, Safari and other standard mobile browsers. Open the site, log in and browse the full game catalogue without any installation. Loading speed depends on the connection, but most titles perform well on a standard 4G or Wi-Fi connection.
- Open Chrome or Safari on the device;
- Navigate to the Imperial Wins site;
- Log in or register directly in the browser;
- Browse games, claim bonuses and access the cashier.
Installing the PWA Shortcut
For a more app-like feel, you can save the Imperial Wins application shortcut to your home screen using the browser’s built-in option. In Safari on iOS, tap the share icon and select “Add to Home Screen”. On Android using Chrome, tap the menu and choose “Add to Home Screen”. This creates a PWA-style icon - not a native application, but it launches quickly without opening a full browser tab first.
The PWA carries no separate file size and updates automatically alongside the main site. There is no registration or installation approval required from any app store.
Imperial Wins Payment Methods: Deposits, Withdrawals and Processing Times
The casino supports a range of Imperial Wins payments options for New Zealand players, covering cards, e-wallets, bank transfers, prepaid vouchers and cryptocurrency. The overall minimum deposit is NZ$10, while cryptocurrency deposits start from NZ$25. Every method must be registered in the account holder’s name.
| Feature | Detail |
|---|---|
| Minimum deposit | NZ$10 (NZ$20 for welcome bonus deposits) |
| Minimum withdrawal | NZ$196 |
| Monthly withdrawal cap | NZ$20,000 rolling 30-day period |
| Deposit fee | None stated by the operator |
| Conditional withdrawal fee | Up to 15%, minimum NZ$10 if turnover or KYC conditions are unmet |
| Maximum single deposit | EUR 7,000 equivalent |
KYC verification is mandatory before any withdrawal is released. The operator may also request payment ownership evidence and source-of-funds documentation for larger transactions. Requesting a withdrawal before bonus wagering is complete cancels the active bonus and any related winnings.
Deposits
Most deposit methods post instantly to the account balance.
| Method | Min Deposit | Processing Time |
|---|---|---|
| Visa | NZ$10 | Instant |
| Mastercard | NZ$10 | Instant |
| Skrill | NZ$10 | Instant |
| Neteller | NZ$10 | Instant |
| Paysafecard | NZ$10 | Instant |
| Bank transfer | NZ$30 | Bank dependent |
| Cryptocurrency | NZ$25 | After network confirmation |
| Trustly | EUR 5 equivalent | Seconds to a few minutes |
Paysafecard is available for deposits only and cannot be used for withdrawals. The cashier in the authenticated account controls which options are active for a New Zealand address.
Withdrawals
Standard withdrawal processing takes 3-5 business days after account verification is complete.
- Visa and Mastercard: 1-5 business days after approval;
- Skrill and Neteller: 1-4 business days after approval;
- Cryptocurrency: 1-4 business days, subject to network confirmation;
- Bank transfer: 3-7 business days;
- Trustly: usually instant or within hours, up to 24-48 hours; maximum EUR 10,000 per transaction.
The rolling monthly cap of NZ$20,000 applies across all methods. Amounts above this limit are returned to the account balance until the 30-day window resets. Deposits made in the same 30-day period are calculated separately from the withdrawal cap. External fees from banks, card issuers or blockchain networks may apply beyond what Imperial Wins controls.
Security & Player Protection at Imperial Wins
Imperial Wins applies a set of standard security controls across account management, cashier activity and identity verification. Connections are protected through SSL/TLS encryption, which covers registration, login sessions and payment processing. The operator requires that deposits come from payment methods registered in the account holder’s name, and KYC checks can be triggered at any stage before a withdrawal is released.
The licence situation is a significant factor for New Zealand players. The Curaçao certificate number OGL/2024/284/0863, granted to ABC Interactive N.V., has been revoked. This means Imperial Wins currently operates as an offshore site without an active Curaçao licence. New Zealand’s Online Casino Gambling Act 2026 is being phased in, with offshore operators allowed to continue under transition rules until 1 December 2026. Local licences are expected from 2027.
| Security Feature | Status |
|---|---|
| SSL/TLS Encryption | Active on all sessions |
| KYC Verification | Required before withdrawal |
| One-account rule | Enforced; duplicate accounts prohibited |
| Payment ownership rule | Deposits must match account holder |
| Source-of-funds checks | Applied to larger or unusual transactions |
| Curaçao Licence | Revoked |
SSL Encryption & Blockchain Safety
All cashier sessions and account pages run over SSL/TLS-encrypted connections. Cryptocurrency deposits and withdrawals are processed after network confirmation, which provides an independent transaction record on the blockchain. The operator may request source-of-funds evidence for larger crypto or fiat transactions to meet anti-money-laundering requirements.
- Card and e-wallet payments are processed through NextWay Limited in Cyprus;
- Crypto transactions are confirmed on-chain before funds are credited;
- Account data is protected by login credentials and session controls;
- Third-party payments, chargebacks and fraudulent documents trigger account closure.
Responsible Gambling
The minimum age for play is 18+. New Zealand players requiring support can contact the Gambling Helpline on 0800 654 655 or text 8006. Self-exclusion is available through customer support, though the platform does not confirm built-in deposit, loss or session limit tools within the account dashboard. Players should consider using bank-level transaction controls or device-based blocking software alongside any direct support request, and keep exclusion requests in writing.
Fair Play Guarantee
Game fairness relies on the RNG certification and live-dealer audit trails maintained by the 52 software studios supplying the catalogue. Providers including NetEnt, Evolution and Play’n GO operate independently audited random number generators. The stated RTP range across eligible titles sits between 96.00% and 96.80%, depending on the game configuration chosen.
Licensing & Regulation
Imperial Wins operates under a Curaçao licence issued on 13 September 2024, bearing the number OGL/2024/284/0863. That licence is currently listed as revoked, which means the platform does not hold an active regulated status under Curaçao iGaming authority at this time. The operating entity is ABC Interactive N.V., registered in Curaçao, with payment-related services handled through NextWay Limited in Cyprus. For New Zealand players, the position is equally straightforward: Imperial Wins holds no New Zealand-issued online casino licence. Under the Online Casino Gambling Act 2026, offshore operators that were active before 1 May 2026 may continue serving NZ players through a transitional period ending 1 December 2026. New Zealand’s own licensing framework is expected to become operational in 2027. Players should treat this as an offshore platform without an active licence and weigh that regulatory status carefully before depositing.

Available 24/7 with chatbot triage and human-agent escalation for real-time help.
Reach the support team at support@imperialwins.com for account, payment, and bonus queries.
Contact via @LexicusBot on Telegram for quick messaging support outside live chat.
FAQ
How do I register an account at Imperial Wins?
Open the official website and click the registration button. Step 1 asks for a username, email address, password and preferred currency — select NZD. Step 2 collects remaining personal and contact details. Accept the Terms and Conditions, confirm you are 18 or older, then verify the email address to activate the account.
Is there a no-deposit bonus available after signing up?
Yes. After registering and verifying an email address, 50 free spins are credited on Take Olympus without requiring a deposit. Winnings from these spins carry a 45x wagering requirement, the maximum cashout is NZ$170, and validity runs for 7 days. A minimum NZ$10 real-money deposit and completed KYC are needed before any withdrawal is processed.
What is the minimum deposit to qualify for the welcome package?
Each of the three welcome-package deposits requires a minimum of NZ$20. The overall platform minimum deposit is NZ$10, but bonus-qualifying top-ups must meet the NZ$20 threshold to activate the corresponding match and free spins.
How long does a withdrawal take to process?
Standard withdrawal processing begins after account verification and takes 3 to 5 business days. After approval, Trustly transfers are usually instant or complete within a few hours. Visa, Mastercard, Skrill and Neteller typically settle within 1 to 5 business days, while bank transfers may take 3 to 7 business days.
What is the monthly withdrawal limit?
The rolling monthly withdrawal cap is NZ$20,000 over any 30-day period. The minimum amount per withdrawal request is NZ$196, which corresponds to EUR 100 or its currency equivalent. Requests above the monthly cap are returned to the account balance and can be resubmitted once the rolling window resets.
Is a mobile app available for New Zealand players?
There is no native iOS or Android app and no official APK download. The platform runs through a responsive mobile browser version compatible with most devices. A PWA-style shortcut can be added to the home screen via Safari or Chrome by selecting Add to Home Screen from the browser menu.
What documents are needed for KYC verification?
KYC is required before any withdrawal is approved. Accepted identity documents include a valid passport, driving licence or national identity card. Address verification typically requires a recent bank statement, utility bill or government correspondence. Payment-method ownership and source-of-funds evidence may also be requested for larger or unusual transactions.
How can I contact customer support?
Support is available 24 hours a day, 7 days a week via live chat on the website, by email at support@imperialwins.com, and through Telegram at @LexicusBot. Live chat opens with a chatbot and escalates to a human agent when needed. Telephone support is not listed. New Zealand players seeking gambling-related help can also contact the Gambling Helpline on 0800 654 655 or by texting 8006.