Privacy Policy

This privacy policy explains how Imperial Wins collects, uses, stores, and protects personal information provided by players on the platform. It applies to all users accessing the casino through a browser or PWA on desktop, tablet, or mobile. Reading through it helps players understand what data is gathered, why it is needed, and what rights are available regarding that information. The policy covers account registration, identity verification, payment processing, marketing preferences, and data retention practices.

What Information Imperial Wins Collects

Imperial Wins, operated by ABC Interactive N.V. (company number 153994, Abraham de Veerstraat 9, Curaçao), collects personal data at several stages of the player journey. The categories of information gathered include:

• Full name, date of birth, and residential address
• Email address, username, and account password
• Phone number and contact preferences
• Payment method details, including card numbers, e-wallet identifiers, or cryptocurrency wallet addresses
• Identity documents such as a passport, driver licence, or national identity card
• Proof of address such as a bank statement or utility bill issued within the last three months
• Source-of-funds documentation when requested for anti-money-laundering (AML) compliance
• Device identifiers, IP address, browser type, and session activity logs
• Communication records including live chat transcripts, email correspondence, and Telegram messages sent to @LexicusBot

This data is collected directly from the player at registration, during KYC verification, through cashier transactions, and via support interactions. Technical data is collected automatically through cookies and server logs.

Why This Data Is Used

The legal bases for processing personal data include the performance of a contract (account management and payment processing), legal obligations (KYC, AML, and age verification), legitimate interests (fraud prevention and platform security), and consent (optional marketing messages).

Specifically, the data is used to:

• Create and maintain a player account in NZD or another selected currency
• Verify age (minimum 18+) and identity before withdrawals are approved
• Process deposits from NZ$10 and withdrawals from NZ$196 using Visa, Mastercard, Skrill, Neteller, bank transfer, or cryptocurrency
• Monitor transactions for fraud, collusion, chargebacks, and money-laundering indicators
• Deliver bonus offers, including the welcome package of up to NZ$1,000 plus 150 free spins, and recurring promotions such as Mighty Mondays and Noble Thursdays
• Send marketing communications when the player has opted in during registration
• Respond to customer support queries through live chat, email at support@imperialwins.com, or Telegram
• Comply with regulatory and reporting obligations under the Curaçao licence OGL/2024/284/0863

Cookies and Tracking Technologies

The website uses cookies, web beacons, and similar tracking technologies to operate correctly and improve the user experience. Cookies are small text files stored on a device when a page is visited. They fall into several categories:

• Strictly necessary cookies: required for login sessions, cashier access, and site security
• Functional cookies: remember preferences such as language selection (English, Spanish, French, Portuguese, Finnish) and currency
• Analytics cookies: collect aggregated data about how players navigate the lobby, which game categories are visited, and how long sessions last
• Marketing cookies: track activity across sites to deliver targeted advertising where permitted

Players can manage cookie preferences through browser settings. Disabling strictly necessary cookies may prevent access to the cashier or account area.

How Data Is Shared

Imperial Wins does not sell personal data. Information may be shared with:

• Payment processors and banking partners handling NZD transactions, including those facilitating Trustly, Paysafecard, and bank transfer services
• Identity verification and KYC service providers
• Software providers from the platform’s catalogue of 52 studios, where technically required for game delivery
• Fraud prevention and AML compliance partners
• NextWay Limited (25 Neptune House, 1st Floor, Flat/Office 11, 3045 Limassol, Cyprus), the payment-related entity associated with the operator
• Regulatory authorities if required by law or during an investigation
• Group companies or affiliated entities within the ABC Interactive N.V. corporate structure

All third-party recipients are expected to handle data in accordance with applicable data protection standards.

Data Retention

Personal data is retained for as long as the account remains active and for a defined period after closure, typically to satisfy AML and financial record-keeping obligations. In most jurisdictions this is a minimum of five years from the date of the last transaction or account closure, whichever is later. Source-of-funds and KYC documents are retained for the same period. Marketing data is deleted once a player withdraws consent.

Player Rights Regarding Personal Data

Subject to applicable law, players may have the right to:

• Access a copy of personal data held by the operator
• Request correction of inaccurate or outdated details
• Request deletion of data where no legal obligation requires its retention
• Object to direct marketing and withdraw marketing consent at any time
• Restrict processing in certain circumstances
• Request data portability in a structured, machine-readable format
• Lodge a complaint with a data protection supervisory authority

To exercise any of these rights, players should contact the support team through live chat or by emailing. Identity verification may be required before any request is processed.

Security Measures

All cashier sessions and account communications are protected by SSL/TLS encryption. Passwords are stored using hashing protocols. Access to stored personal data is restricted to staff with a direct operational need. Payment ownership rules require that all deposits and withdrawals use methods registered in the account holder’s name, which reduces the risk of unauthorised transactions.

For questions about account safety or to request self-exclusion, the support team is available 24/7 through live chat, email, and Telegram. Players in New Zealand can also contact the Gambling Helpline on 0800 654 655 or by texting 8006. Further information about safer play is available through Imperial Wins responsible gambling.

Updates to This Policy

This privacy policy may be updated periodically to reflect changes in operations, legal requirements, or data practices. Material changes will be communicated through the platform, typically via a notice in the player account or on the website. Continued use of the Imperial Wins site after a policy update constitutes acceptance of the revised terms. Players are encouraged to review this page regularly.

For all privacy-related inquiries, contact the support team at support@imperialwins.com or through the 24/7 live chat channel available on the platform.